Reference

Take a Break or Step Away from Your Account

dewa6 gives you clear, direct ways to pause or close your account access — whether you need a short cooling-off window or a longer break.

Account PauseCooling-Off PeriodFull Exclusion RequestSupport-Assisted Process
Explore the Lobby Read FAQ
dewa6 Take a Break or Step Away from Your Account
HOW WE HANDLE THIS

How dewa6 Manages Exclusion Requests Fairly

We take exclusion requests seriously. Every request is logged with a timestamp, confirmed by our account team and applied to all access points — desktop and mobile alike — so there are no gaps in the restriction.

Timestamped Logging

Every exclusion request is recorded with a date and time stamp. You receive a confirmation so you know exactly when your restriction began and when any cooling-off window ends.

Full Access Block

The restriction covers all entry points — account login, mobile access and wallet top-up. No partial blocks; the account is fully paused across every channel we operate.

Balance Protection

Any remaining account balance at the time of an exclusion request is ring-fenced. Withdrawal to your registered GoPay, OVO or DANA wallet proceeds through normal verification steps.

No Marketing During Exclusion

Once an exclusion is active, promotional messages and account-related marketing to your registered contact details are suspended for the full duration of the restriction period.

GET HELP NOW

Support Paths During Your Exclusion Process

Our support team can walk you through each option, confirm your exclusion is active and answer questions about pending wallet transactions during the break period.

Live Chat Support Reach our team directly via live chat inside your account dashboard. They can activate a cooling-off period or log a full exclusion request on your behalf.
Email Request Send your exclusion request by email with your registered account details. We confirm activation and send a reference number once the restriction is in place.
Wallet Withdrawal Help If you have a balance when you request exclusion, our support team confirms your DANA, OVO or GoPay withdrawal is queued and processed before the account lock takes full effect.
dewa6 What Account Exclusion at dewa6 Covers

What Account Exclusion at dewa6 Covers

An exclusion request at dewa6 means we restrict your ability to log in, place bets or fund your account for the duration you choose. A cooling-off period can run from 24 hours up to several weeks and is reversible at the end of the window. A full exclusion is a longer-term restriction — once active, it cannot be lifted early. During any

exclusion window, pending withdrawals are still processed to your registered wallet, whether that is DANA, OVO or GoPay. Account access, including lobby browsing and sports markets, is blocked for the full period.

Account Exclusion Terms Explained

Short definitions of the terms you will see when reviewing your account pause or exclusion options on dewa6.

What is a cooling-off period?

A time-limited account pause, usually from 24 hours to a few weeks. Access is blocked during the window but the account can reopen once the period ends without a new request.

What does full exclusion mean?

A longer-term account restriction with no early reversal. The account remains locked for the entire duration chosen at the time of request, with no mid-period cancellation allowed.

What is account reinstatement?

The process of restoring access after a cooling-off period ends. Full exclusions are not eligible for early reinstatement — the period must run its full course before a review can begin.

What does 'pending balance' mean during exclusion?

Any funds in your account at the time the exclusion starts. These are not forfeited; they remain accessible for withdrawal to your registered wallet through the normal verification process.

What is a self-initiated restriction?

A restriction you request yourself through account settings or support, as opposed to one applied by the platform. You control the start time and, for cooling-off periods, the duration.

What is wallet verification in this context?

The step where our team confirms your DANA, OVO or GoPay wallet details match your registered account before releasing any outstanding balance during an active exclusion period.

Your Questions About Account Exclusion Answered

If something below does not cover your situation, our support team is reachable via live chat or email and can handle your request directly.

Go to your account settings, find the account control section and choose your preferred pause duration. Alternatively, message our live chat team and they will apply it immediately with a confirmation sent to you.

Cooling-off periods end automatically at the chosen date and cannot be cut short. Full exclusions cannot be reversed early under any circumstance — the full duration runs before any review begins.

Your account balance stays intact and is not lost. Our team processes the withdrawal to your DANA, OVO or GoPay wallet through standard verification steps, even while the account login remains locked.

No. Once an exclusion is confirmed and active, we stop all promotional contact to your registered email and phone number for the full duration of the restriction.

Yes. The restriction applies to all access points at once. Mobile browser access, desktop login and wallet top-up are all blocked for the complete duration of your requested exclusion or cooling-off window.

Exclusion requests must come from the verified account holder. If you are concerned about someone else's account, contact our support team and they can explain what steps are available given the account verification requirements.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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